![]() In this case, please refer to the user manual of that product. If the speaker symbol is grey, this suggests the receiving device is not correctly configured. Here you should see a green speaker symbol whilst audio is playing which indicates the presence of audio:Ī green speaker means that audio is being successfully received at the receiving device and audio should be present. If there is a green speaker on the Transmit tab but there is still no audio, navigate to the Receive tab for the receiving device. If the speaker symbol is grey whilst audio is playing, this suggests that the transmitting device may not be configured correctly to send audio, is muted, or sending audio at a level less than -61dbFS. ![]() This means that the transmitting device is correctly configured and sending audio to the receiver: Within this tab, when the transmitter is playing audio there should be a green speaker symbol which indicates the presence of audio. Within the Dante Controller, double click on the Transmitting device so that it brings up Device View and navigate to the Transmit tab. The Dante Controller offers a way of checking that audio is being sent and received from the transmitter to the receiver. Not hearing audio when the subscription status within the Dante Controller is successful can be caused by several factors. If the issue is still present with a direct connection, try a USB to Ethernet adapter in place of the built-in Ethernet port, which should resolve the problem. To confirm this as the issue, connect a Dante enabled hardware device directly to the computer so the switch is bypassed. This issue may also be due to the Mac’s built-in Ethernet port blocking communication from the leader clock. Your switch configuration may be different, please contact the switch manufacturer or your network admin for assistance with this configuration. This example is for a Cisco SG300 network switch. However, assuming the Mac has a Gigabit port, you should be fine. The easiest solution is to ‘Forward All’ multicast to the Mac. In effect, that disables IGMP snooping for that port. This can prevent DVS achieving PTP sync with the network, which in turn prevents reliable audio transmission. In some macOS and switch configurations, IGMP snooping can interfere with PTP traffic to the computer’s network interface. This FAQ will be updated if this situation changes. Remediation: None necessary at this time. ![]() We will continue to systematically evaluate these for exposure and take remediation action as appropriate. Our investigation continues, but Audinate products and services have no known direct exposure to this vulnerability at this point in time.īeyond Audinate’s core products and services, Audinate utilises software products & cloud services from a range of third parties across our business. Audinate has looked for and not identified the use of the Log4j library in any of our public products and services. This FAQ will be updated if this situation changes.ĭetails: There have been recent concerns regarding the widespread exploitation of a critical remote code execution vulnerability (CVE-2021-44228) affecting Apache Log4j, a Java logging framework. Summary: Audinate products and services have no known exposure to the Apache Log4j security vulnerability (CVE-2021-44228) at this time. Affected Products / Versions: None known at this time.
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